Consumer Complaints Surge Against Dropshipping Company Merley Stockholm
Merley Stockholm faces mounting consumer complaints over product quality and service issues.
Key Points
- • Consumer Adam reported poor quality clothing from Merley Stockholm.
- • The Swedish Consumer Agency logged 130 complaints against the company last year.
- • Complaints against Merley Stockholm have decreased this year, with only three so far.
- • Overall complaints to the Consumer Agency have dropped significantly from last year.
A growing number of consumer complaints have emerged against Merley Stockholm, a dropshipping company that has come under scrutiny for defective products and inadequate customer service. Adam, a consumer from Västmanland, reported a particularly frustrating experience after purchasing three sweaters from the website, lured by its Swedish branding and social media advertisements. Each sweater, priced at 500 SEK, arrived with severe quality issues including crooked seams and incorrect sizing, leading him to seek a return for several months without success.
According to the Swedish Consumer Agency (Konsumentverket), Merley Stockholm was one of the most reported dropshipping companies last year, receiving a staggering 130 complaints. In a slight relief for the company, the number of complaints this year has decreased to just three so far. However, this decline in reports stands against a backdrop of decreased overall complaints to the agency, which dropped from 640 between January and June last year to 401 during the same period in 2025.
Adam emphasized the need for consumer protection in e-commerce, stating, "Consumers should have the right to return items they do not want." The agency continues to monitor complaints related to misleading marketing practices and late deliveries associated with Merley Stockholm, reflecting broader concerns about the transparency and reliability of dropshipping operations in Sweden.